UPDATE: A replacement iPhone 6 has fixed my battery issues and has fixed other problems I had forgotten about, such as errant triggering of ApplePay and the fact that taking screenshots was nearly impossible. It is back to being a pleasure to use again! I wish I had that months ago, but no one suggested these issues could be hardware related.
I have not been blogging about Apple. When I am less enchanted with my Apple experience, I am much less interested in blogging about it.
I have been having iPhone 6 battery issues for more than 6 months. Problems are in 2 core categories:
- Poor battery life - a full charge sometimes lasts less than 2 hours.
- Shut off when the iPhone indicates that it still has power - It looks like I have 20-30% power, and suddenly my iPhone is powered off with no notice. In this case, sometimes I can turn it back on, and sometimes it indicates that I must plug it in to turn it on. In both cases, once I plug it into power, once it turns on, it shows 20-30% power.
My attempts to remediate:
- Try 1: I went to an Apple store for a Genius Bar appointment to help.
- I was assured that the condition of all hardware involved was good. My battery was in good condition.
- we performed a reset of all settings
- shut off nearly all background activity
- shut off location services access for most apps, and "always" access for any app that had it. I ended up deleting Waze as part of that effort.
- In the end, this consumed time and was not effective. My battery life was a bit longer with some background activity no longer happening.
- Try 2: I did an online chat with Apple Support to try to fix the problem. I was guided to reinstall iOS from scratch and then recover from iCloud. After a 2 hour process in chat, the icloud recovery was starting. In the morning once I logged into my iPhone, app downloads and photo syncing. After 24 hours, a few more hours of re-doing logins and re-doing all of my 2-factor setups not based on SMS, I was back to normal use.
- This proved not effective. I was able to get screen shots of my iPhone going from full to 1% battery use in 1 hour 50 minutes. I plugged it in, and within 2 minutes showed 60% battery capacity available.
- Try 3: I had another online chat with Apple Support some days later. Although I had my iPhone set to send debugging data, Apple was not getting it. After an hour of getting my debug data to Apple Support, I was told to take my iPhone to a store.
- Try 4: Back for a Genius Bar appointment. I was assured by my last Apple Support call that the store would have all appropriate history and be ready to help.
- A full diagnosis was performed. This appeared to be a repeat of the last diagnosis done online with Apple Support. My battery shows as still in good condition, but just barely.
- Instead I showed the Apple Genius the history from my emails from Apple Support.
- The Apple Store showed that there was no location nearby with my model of iPhone for replacement.
- I was told that it might be a corrupt file, and rebuilding without iCloud recovery was strongly recommended.
- When I asked how I would get back to normal use on my iPhone, there was no answer. The idea seemed to mostly be that I had to go back to acting like I had not been an iPhone user for years. Eventually I was assured that I would only lose my call history and text history.
- I brought up that I have an iTunes server with media, and that I sync many types of media, and that that configuration would be forgotten as well. There is no solution to that problem.
So I thus far have no solution. I have these comments:
- As a result of my battery problems, I was probably charging my iPhone much more often than it was designed to be charged, degrading my battery condition.
- Drove twice to apple stores and spend many many hours and did not get resolution.
- I am told a corrupt file is involved, and that some apps and core functions are crashing, and that this is related to my iPhone having battery issues. When I asked if this was due to a bug in iOS, that is not known. So even if I took further steps, if it is a corrupt file could I have to go through this whole problem set again? Yes. Was it due to a specific app or apps that I could delete to avoid the problem? No. That to me implies it is an iOS bug.
I am glad Apple is willing to replace my iPhone as they are contracted to do, but the whole experience is painful.